Billing and Membership

• What forms of payment are accepted by the VoyageVixen site?

  Our billing team is currently able to accept the following forms of payment:

  • Credit and Debit Cards (Mastercard, Visa, American Express, Discover)
• Do you offer refunds on credit packages or memberships?

  • Please contact customer support for assistance.

• My Premium Membership payment will not go through.

  • Please create a Payment and Billing help ticket with Customer Support. At this time, VoyageVixen does not offer phone support. Emails are answered within 48 hours.

• I made a payment, but nothing has changed on my account.

  • Please create a Payment and Billing help ticket with Customer Support. Be sure to provide all order numbers and receipts you have. Our team will get to work right away to verify that payment is received and posted. At this time, VoyageVixen does not offer phone support. Emails are answered within 48 hours.

• I was charged more than once for my Premium Membership.

  • Please create a Payment and Billing help ticket providing all order numbers or receipts you have. Our support team will look into your account activity and take further action as needed. At this time, VoyageVixen does not offer phone support. Emails are answered within 48 hours.

• What is shown on my credit card statement?

  You will see one of the following on your credit card statement:

  • VOYAGEVIXEN
• How do I cancel my paid membership so I don’t get charged again?

  To cancel your paid membership so you will not be charged again, please click here or follow these steps:

  • 1. Login to your account
  • 2. Go to the upper-right side and click on your account drop-down menu
  • 3. Click on ‘Settings’
  • 4. Click on ‘Subscriptions’ towards the top middle
  • 5. Click ‘Cancel Subscription’ below the payment method you have previously used

  You will no longer be charged for recurring membership fees.

  In the VoyageVixen phone app, follow these steps:

  • 1. Click on the ‘More’ button at the bottom
  • 2. Click ‘Settings’
  • 3. Click ‘Cancel Subscription’
• Auto-renewal of Subscriptions

  After your initial subscription period ends, your premium subscription will automatically renew at the same discounted rate, until you decide to cancel. By completing the checkout process, you authorize us to charge your card upon subscription renewal.

  Your subscription can be canceled any time. To cancel your auto-renewing subscription:

  Navigate to your account Settings page by clicking on your username in the top right corner then choose Settings from the drop down menu that appears.

  Click on the Subscription tab. Here you can find the Cancel Subscription option.

Not finding the answer you’re looking for?

Please create a support ticket so that we can further assist you.